Shopping Guide

 

SHIPPING & HANDLING POLICIES

MOST ORDERS ARE SHIPPED THE NEXT BUSINESS DAY
We know that your order is important, and strive to make your shopping experience as enjoyable as possible. Therefore, it is our goal to have each order shipped as soon as possible. If you have any special shipping requirements or need special attention paid to your order, please do not hesitate to contact us.
WORLDWIDE SHIPPING AVAILABLE
USPS offers international shipping to most areas and shipping will be calculated at checkout. For more information and other shipping options please contact us at store@iolani.com.
FREE SHIPPING
In order to competitive in a global marketplace, we try to offer as many items as possible. All free shipping items will be shipped via USPS. Please make sure your special item is marked as a free shipping item, or normal shipping rates will be applied. Free shipping only applicable within the United States.
SHIPPING FROM HAWAII
All the items on this website are packed and shipped from Honolulu, Hawai’i, at our factory on Kona Street. Being an island destination, there are uncontrollable shipping situations that do arise. If you have any questions or concerns regarding the shipping of your items, please contact us prior to placing your order.
SHIPPING TO JAPAN
We try our best to get the best deal when we ship products to Japan. We have partnered with Nippon Express in order to lower the cost and get orders to our customers as quickly as possible. Orders through Nippon Shipping will be shipped within 3 business days and delivered within 4-8 business days. (Each garment averages about 1lb)

PACKAGE WEIGHT SHIPPING COST
0 - 5 LBS $25
5 - 6 LBS $26.70
6 - 7 LBS $28.15
7 - 8 LBS $29.60
8 - 9 LBS $31.05
9 - 10 LBS $33.50
10 - 11 LBS $35.95
11 - 12 LBS $38.40
12 - 13 LBS $40.85
13 - 14 LBS $42.30
14 - 15 LBS $44.75
15 - 16 LBS $47.20
16 - 17 LBS $49.65
17 - 18 LBS $52.10
18 - 19 LBS $54.55
19 - 20 LBS $57.00

RETURN POLICY

WE ARE SORRY TO HEAR THAT YOU ARE NOT SATISFIED WITH YOUR PRODUCT!
If you would like to return/exchange item(s), please contact our customer service team. Please provide the item number that you will be returning, and ship the returning item to our address.
All items must arrive back to us within 30 days of original ship date from our factory.
Items returned must be undamaged, unworn, in sellable condition, all at our discretion. Customer is responsible for all shipping costs/responsibilities to return items to the factory. We will not ship back items that are mistakenly shipped to us. You will receive a refund within 15 days of our receipt of the item.

*For any additional comments or questions, please contact our customer service team.

  
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